FAQs

What are the minimums for custom product?

For most of our product line, our minimums for custom are 35 units per style/color.

The exceptions are:

  • BOCO knit pom pom beanie minimums are 50 units/style/color.
  • BOCO knit beanies half lined or lined in fleece are 50 units.

Can we combine product or styles to meet the minimums?

The BOCO headbands are the only style you can combine colors to meet the minimums.

How long does it take to make custom product?

We can deliver custom within 35-40 days after you sign off on your sample. Sample time varies slightly by style. Typically you’ll see a picture of your custom sample within 7 days.

Can I get a physical sample of the product to approve before production?

Yes absolutely, please ask! It will take approximately 2 weeks to get a physical sample sent to you for approval. This does extend the timeline since we won’t start production until the sample is approved.

How does the custom order process work?

To get started, all you need to do is send us your logo(s) in a vectored format along with the style(s) you are interested in. Our graphic design department will mock up some original options for you based on the information you provide; colors, styles, designs. You then choose the styles/options you’d like to order. Next, we’ll send you a pro-forma invoice for the 50% deposit. Once the deposit is made, we’ll send the design to our factory and you’ll get a picture of your custom product for approval.

Once you approve the picture, we go to production. Your custom product will ship (typically) 30-35 days later. Oh, and we’ll ask for final payment prior to shipping!

Can you help me with my design?

Yes! This is our favorite part!, We offer one free preview and one edit. Thereafter, we do bill our design time at $60/hour. Of course we’ll be working closely with you so you’re a part of the creative process and aware of the design charges.

Can you match my tri or cycling kit to your headwear?

Yes, yes, yes – this is one of our specialties! We LOVE to match kits to our headwear. All we need is a PDF of your kit and we’ll send you a preview so you can pick the winning design.

Can you rush orders for events?

Yes! Please call our amazing customer service department for all rush orders. We typically need 2 full weeks to commit to a rush and as you’d suspect, upcharges and rush fees do apply. Although we can’t always commit to a rush job, we will ALWAYS ask our factory partners.

Are re-orders quicker to make?

True re-orders (without changes or updates) are normally a little quicker because they can go straight into production, with delivery within 30-35 days.